Refund Policy

30-day money-back guarantee

SOMTOCHUKWU ACHEBO offers a 30-day money-back guarantee on eligible purchases made through CanvaSonix. If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date.

We sell worldwide through CanvaSonix. This guarantee applies in addition to — and never in place of — any statutory refund, withdrawal, or cancellation rights you have under the consumer laws of your country, such as EU/UK distance-selling rights.

What is eligible

• First-time subscription charges and plan upgrades.
• Digital release purchases, pre-orders, and fan-drop purchases.
• Membership purchases where the underlying content or benefits have not been substantially consumed or redeemed.

What is not eligible

• Refund requests made more than 30 days after the original order date.
• Gifts, redeemed codes, or items explicitly marked as non-refundable at the point of sale.
• Partial refund requests for subscription periods that have already been used in full, unless required by local consumer law.

How to request a refund

Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all CanvaSonix orders. You can request a refund in one of the following ways:

• Visit paddle.net and locate your order using the email address used at checkout.
• Email our support team at support@canvasonix.shop with your order number and reason for the refund request.

Approved refunds are typically returned to the original payment method within 5 to 10 business days, depending on your payment provider.

What happens after a refund

When a refund is approved, any associated digital entitlements (e.g. streaming access, purchased release downloads, or membership benefits) will be revoked. If you are on a subscription and request a refund, your subscription will be cancelled at the same time and you will not be billed again.

Subscription cancellations

You can cancel your subscription at any time through your billing portal or by contacting support. Cancellations take effect at the end of the current billing period, and you will continue to have access until that date.

Changes

We may update this Refund Policy from time to time. The latest version will always be posted at this URL with a revised effective date.